Technology questions do have answers

Knowing what you have

The first step is to understand your technology infrastructure. Using the gathered information we can uncover IT cost saving opportunities, optimize existing technology assets and realize the potential of your business harnessing the latest technology.

A Level Field security analysis determines holes in your security infrastructure. All Windows product updates, service packs, security updates and exposures can be identified to bring your organization onto a level playing field. Our Engineers will then make the necessary modifications and recommend solutions to uncovered exposures.

Informed Engineers and Dedicated Account Managers

Dedicated Engineers

Every one of our clients has a Dedicated Engineer. You can expect a pleasant interaction with your DE and the security of a single point of contact. No more endless hold times, confusing menus and voice prompts to reach a support staff unfamiliar with your unique technology infrastructure needs. With our staff available to attend to all your technology needs everyday, you can attend to your corporate vision knowing your technology needs are in good hands. Dedicated Account Managers

Each Account manager works closely with your Dedicate Engineer. This role is designed to oversee projects and provide smooth technology transitions. Your account manager can also fulfill your purchasing needs with outstanding insight and knowledge of current offerings.

Support Services

Onsite Support

On Site Support is essential to your business and our most popular offering. With a dedicated engineer at your site to solve your technology issues you can dispense with the cost to your business of training, salary or benefits of a full time employee. Our physical range for same day support is greater New England with further locations aviable with one-day notice.

Phone Support

Our Staff is only a call away. Normal Office hours are 8:00 –6:00 M-F but a benefit of having a dedicated engineer is 24/7 phone support. Each engineer is equipped with a cellular phone with a dedicated number for support need day or night.

Remote Support

Using the newest and securest offerings from our partners, we can support your PC’s remotely. This is crucial for maintaining and management of core elements in real time without a physical presence. Each engineer is equipped with a cellular/ satellite connection from their laptop to serve your needs regardless of location.

What is a System Integration?